A RMA must be requested from FreeRider USA within 5 working days of receiving of the product.
Once an RMA has been generated, products must be shipped or pick-up within 3 working days. There are certain products are non-returnable. These include:
Demo Products
Battery
All of the products are required a 15% restocking fee for any return less than 5 working days. Damaged parts will be deducted from your refund.
All returned products require a Return Authorization number. Returns received without this number will not be credited.
You need to contact your original dealer to request an RMA number.
Please include your order number, name and the item number you are returning.
PLEASE NOTE: Products returned without an RMA number will not be credited.